Urszula Richards

March 10 2015 (Mar 11 in AUS)

Supercharge Client Retention

It’s that 80/20 Pareto Principle. Even good old common sense tells us that retaining our existing clients is one of the most profitable things we can do for our business.

So what is it that you do to keep your clients happy and not moving away from you.  Is it your customer service? Is it expanding your service offering? Is it something else?

In today's Think Tank, we will be sharing our own strategies for keeping those hard won clients.

RECORDING: Customer Retention - A Think Tank with Urszula Richards